Training and coaching services in Teesside and throughout the North East

At CTEES, our aim is to provide all learners with an understanding of the workplace and its requirements.

Our qualifications enhance skills and our refresher courses can help you to secure employment.

Your success is our business. Our aim is

empowering people today for the

opportunities OF tomorrow

The sectors we work within are varied and our network of employers is growing to offer you the best support and IAG possible. Our aim is simply to get you into work.

Manufacturing
Production Assembly
Facilities
Warehousing
Logistics
Retail
Customer Services

Administration
CV support service
Employment routes
Bespoke courses
Accredited provision
IAG
Employability
Mentor Service

Contact

Courses certified by our awarding body
Gain accredited certificates with us!

LEVEL 2 Qualifications on your doorstep:

Manufacturing,

Facilities Management, & Occupational Sectors

available now

Qualification outline
A typical 5-day course

Induction
Portfolio compilation
Tutor support in class
Classroom / workshop / *possible work experience
Team working
Practical activities
Q&A sessions
Evaluations

Qualification outline
B (5-day course)

Portfolio compilation – written with support from tutor
Understanding both good and bad customer service
The importance of first impressions
How to assist customers
Dealing and handling customer complaints
Reception skills

Accredited Awarding Body
for our certificates

Course content for accredited certificate:

All classroom delivery
Introduction to business administration
Know your role
Supporting the business
Tools, equipment and operations handling
Filing – the best ways
Customer service skills

Company policies

Complaints procedure
Equality and diversity
Safeguarding
British values
Prevent duty
Respect for others

MORE TO BE ADDED - watch this space!

Additional programme content

On completion of the portfolio, employer applications are to be completed and/or line trials, dependent upon the employer requirements and qualification chosen.
Agency recruitment process directed at applications for positions within a wide variety of roles - real applications for real jobs. Candidates are encouraged to complete it.
CTEES Ltd operates a structured equality and diversity policy therefore training is open to all.
Additional support arrangements can be applied dependent upon a candidate's needs.
All successful candidates will achieve a fully recognised Level 1 and or Level 2 qualification that is industry-specific and required by employers to ensure compliance within the sector.